Customer Success Manager

Follow Up Boss

Added 1 month ago
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Headquarters: Remote
URL: https://followupboss.com


Who Is Follow Up Boss?




Why Work Here?


  • We’re a young, ambitious company who only answers to our customers

  • Opportunity to have a big impact on our growth and your career

  • No red tape or pointless meetings

  • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup



This Role Is For You If…


  • You’re a people person who is able to build rapport instantly

  • You’re a self-starter who can take initiative on new projects and ideas and run with them

  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes

  • You would describe yourself as patient, empathetic and having a good sense of humor

  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long

  • Superb written and verbal skills (with a professional yet fun demeanor).

  • You consider yourself tech-savvy and efficient with SaaS applications

  • You are genuinely excited when you help others hit their goals

  • Great problem-solving skills, taking a consultative approach to find the best solution



Your qualifications:


  • Self-motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).


Your responsibilities will include:


  • Your #1 priority would be helping our customers be successful with our product (& ultimately their business), get successfully setup and activated within their first 90 days of being a Follow Up Boss customer
  • Hosting kickoff calls and training sessions with new customers to make sure they are getting the most out of the system - we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click throughs. 

  • Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.

  • Hosting (on rotation) our FUB 101 live weekly webinar
  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform

  • Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service

  • Answering customer help tickets in the Onboarding queue


30 Day Targets:


  1. Learn the Follow Up Boss software & product offerings to be effective in the position

  2. Complete all position-specific success tasks, setup, and initial training

  3. Virtually meet all Follow Up Boss employees 


60 Day Targets:


  1. Host a minimum of five kickoff calls and training sessions for new customers (with support)

  2. Answer 10-20 Zendesk tickets 

90 Day Targets:


  1. Jump in the new customer onboarding rotation and own relationships with new Follow Up Boss customers

  2. Complete training for the 101 Weekly webinar

To apply: https://boards.greenhouse.io/followupboss/jobs/2008727


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