Customer Support Agent (Americas)

Toggl

Added 3 weeks ago

Headquarters: Tallinn, Estonia
URL: https://toggl.com

Toggl is an easy to use and flexible time tracking tool that helps 3+ million users see where their work time goes, so they can focus on the projects that really matter. It works on all your devices and integrates with over a 100 tools.

We are looking for a Customer Support Agent to answer questions from our users and help them utilize Toggl more efficiently. 

The role
You will join our global Support team as one of three team members in charge of the North and South American time zones. Apart from answering questions posted via email and live chat, you will also monitor social media channels and occasionally update knowledge base articles. In addition, you will have opportunities to participate in various product-related projects and other initiatives.

About you
You will excel as a Toggl Support agent if you are knowledgeable about browsers, web protocols, and web applications. For example, you know how to use browser Dev Tools. You are fluent in English (both written and spoken) and able to explain complex concepts to people without a technical background. You have solid writing skills and have authored technical articles or blog posts before. You truly enjoy taking initiative and always strive to improve your skills and knowledge. Previous experience with remote work gives you a leg up in joining a distributed team.

About our team
Toggl is a distributed team of 80+ people working remotely from 30+ countries. We take pride in our professional, learning-oriented and friendly working environment that values work-life balance and constantly doing our best in every aspect of our work. You can work from anywhere in the world, because we know great people do awesome work wherever they are. Every few months we travel to meet up somewhere in the world and spend some quality time together. Our business is profitable with a healthy margin and we are built with no outside investments, so you can count on a stable working environment.

Some benefits
  • Freedom to choose where you work at your best.
  • 24 calendar days of paid time off a year, plus your local holidays.
  • 2 company retreats and 2 team meetups a year (expenses covered) for team-building.
  • Laptop and a €2,000 budget to set up your home office.
  • Reimbursement for co-working space rent or internet service at home.
  • Opportunities to attend trainings, workshops or conferences.
  • Monthly reimbursement for gym membership, massage and other things to improve your health.
  • Support for buying a phone, eyeglasses or tools you need for doing your best work.

The salary for this position is EUR 43,000 annually.

Apply now!
All it takes to apply is answering a short skills test that assesses your expertise. Only candidates who take the test will be considered.

Free Toggl t-shirt for those who do well on the test!

NB! This position is open only to candidates living in the Americas.

To apply: https://apply.hundred5.com/PZKLK7JZO12PEQQTZL


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