Customer Support Representative-North America and Europe

Podomatic

Added 2 weeks ago
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Headquarters: San Francisco, CA, USA
URL: https://www.podomatic.com

 
Our Podcasting platform is experiencing an amazing growth and as a result our support team is growing ! When our customers have questions or problems, they contact our support team and it is our goal to help them as quickly and amazingly as possible. We're looking for Customer Support Representatives in North America and Europe to support our customers. 


Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. You'll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. . 


You need to be pasionate about helping people. 
We require working non-standard working hours, including weekends and holidays. 
We will be conducting background checks for the safety of our customers. 


Responsibilities:
 

  • Solve customer support tickets often involving our platform, mobile applications and web application issues 
  • Answer customer requests and questions in a courteous, profssional and timely manner.
  • Effectively communicate technical information to customers and engineering groups
  • Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring thei installation is running smoothly 
  • Identify bugs and improvements 
  • Manage urgent customer outages during business hours 

Qualifications: 
General understanding of how web applications work 
Prior experience providing customer support 
Organized and can follow through
Reliable
Excellent problem solving skills 
Passion for helping people
Enthusiasm for working directly with customers 
Great English speaking and writing
Additional language spoken and written (such as Spanish, French, German..)  


If interested, please apply with your resume. We look forward to your application. 

To apply: https://please email [email protected]

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